Small portions, clean delivery, zero waste. Start micro-portions 1–2×/day; pause 2–3 min between tiny doses. If food drifts away from the fish for >1 second—or goes into the filter, settles on the substrate, clouds the water, or hides behind décor—you fed too much or too fast. Food must go in the mouth—nowhere else. Watch each fish and ensure it actually eats. Turn down/briefly pause high flow during feeding; target-feed shy fish; remove leftovers in 5–10 min. Rotate foods (frozen, quality pellets, seaweed). Thaw frozen and add in pinches—don’t dump cubes. New/shy fish: dim lights, feed multiple spots, consider a feeding ring to contain floating food.Video Link: 60s Feeding Basics

Match temp/salinity, go slow, keep lights low.Method A: Float & Add (standard).Float sealed bag 15–20 min to match temperature.Open bag; add ~½ cup tank water every 5–10 min for 30–45 min.Aim salinity within ~0.001 SG of tank.Net/cup transfer the fish—never pour bag water into the tank.Dim lights; secure lid for jumpers.Method B: Drip (option).Start siphon with airline; 2–4 drops/sec into the bag/bucket.Drip 45–60 min (about double the volume), then discard bag water.Net/cup transfer; lights low, lid on.Corals & inverts: Prefer drip 45–60 min; keep temp stable, avoid harsh light shocks.Video: 90s Drip & Transfer

FishGuys Members: Fish/Inverts 5 days, Corals 10 days (weekly plans: windows double). Pay-As-You-Go Clients (one-time service): 48-hour live-arrival (FishGuys standard test included at the visit). Delivery Clients (drop-off): 48-hour live-arrival only if you purchased the Test/Acclimation Add-On at delivery.

Care - Fish Guys

Q: Daily Care (Your Responsibility)

Between visits, daily husbandry keeps livestock healthy.Equipment & water: verify heater temp, pumps/filters running, moving water & bubbles (aeration).Fish check: normal behavior/breathing; eating normally; no new damage.Feeding: small, observed feedings; remove leftovers; lid secured for jumpers.Top-off as directed; keep salt creep and intakes clear.No service can replace good day-to-day husbandry.

Livestock Care Guide & Warranty Claims

Feeding Guide

Small portions, clean delivery, zero waste.

Start micro-portions 1–2×/day; pause 2–3 min between tiny doses.
If food drifts away from the fish for >1 second—or goes into the filter, settles on the substrate, clouds the water, or hides behind décor—you fed too much or too fast.
Food must go in the mouth—nowhere else. Watch each fish and ensure it actually eats.
Turn down/briefly pause high flow during feeding; target-feed shy fish; remove leftovers in 5–10 min.
Rotate foods (frozen, quality pellets, seaweed). Thaw frozen and add in pinches—don’t dump cubes.
New/shy fish: dim lights, feed multiple spots, consider a feeding ring to contain floating food.
Video Link: 60s Feeding Basics

Acclimation Guide

Match temp/salinity, go slow, keep lights low.

Method A: Float & Add (standard).

Float sealed bag 15–20 min to match temperature.
Open bag; add ~½ cup tank water every 5–10 min for 30–45 min.
Aim salinity within ~0.001 SG of tank.
Net/cup transfer the fish—never pour bag water into the tank.
Dim lights; secure lid for jumpers.

Method B: Drip (option).

Start siphon with airline; 2–4 drops/sec into the bag/bucket.
Drip 45–60 min (about double the volume), then discard bag water.
Net/cup transfer; lights low, lid on.

Corals & inverts: Prefer drip 45–60 min; keep temp stable, avoid harsh light shocks.
Video: 90s Drip & Transfer

Spot Basic Disease - Catch It Early

Fast breathing, white spots/fuzz, flashing, clamped fins, not eating.

If you notice even minor signs, call our emergency line or office right away for guidance.
Check water & equipment; isolate only if advised.
Use the claim form only for losses within the coverage window.
Video: 60s Early Signs

Daily Care (Your Responsibility)

Between visits, daily husbandry keeps livestock healthy.

Equipment & water: verify heater temp, pumps/filters running, moving water & bubbles (aeration).
Fish check: normal behavior/breathing; eating normally; no new damage.
Feeding: small, observed feedings; remove leftovers; lid secured for jumpers.
Top-off as directed; keep salt creep and intakes clear.
No service can replace good day-to-day husbandry.

Guarantee Info & Claims Form

Coverage at a glance

FishGuys Members: Fish/Inverts 5 days, Corals 10 days (weekly plans: windows double).
Pay-As-You-Go Clients (one-time service): 48-hour live-arrival (FishGuys standard test included at the visit).
Delivery Clients (drop-off): 48-hour live-arrival only if you purchased the Test/Acclimation Add-On at delivery.

How eligibility is checked

If visuals suggest an issue, we may do additional tests or let you know the guarantee will not be applicable.
We also review our service notes/video/photos. If you’d like a short summary of what we reviewed, just ask and we’ll share it.

Aggression & compatibility

If aggression was noted at placement (our tech’s notes/video) or we can clearly see tankmate damage despite utilizing industry-accepted compatibility standards, the guarantee doesn’t apply.
We’ll still share helpful stocking tips and options.

Non-Quarantine / “Outside fish” (what it means)

Non-QT fish = fish you bought elsewhere (store/online/private) without getting prior approval to possibly keep in effect your guarantee (your choice)
That’s the same as “outside fish.” We only trust our own quarantine in terms of upholding our guarantee for fish you already purchased through us.
Adding non-QT/outside fish places a 90-day hold on guarantee coverage due to disease-transfer risk.

What isn’t covered (short list)

Aggression recorded at placement or clear tankmate aggression
Open-top/canopy jumpers
Equipment failure/power outage
Delicate/Special Orders (marked “D/SO” on line item)
Non-QT/outside fish purchased within the last 90 days (without prior approval)
Any Fish/Coral when invoices >10 days overdue

Replacements & timing

One replacement or credit per item (replacements aren’t re-covered).
If the exact specimen isn’t available, we’ll provide a similar specimen or credit.
Delivery orders: approved replacements are added to the next route in your area.
Coverage applies only to livestock sold/delivered by The FishGuys LLC.

Start a Fish Guarantee Request

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Client Purchase Type

Member Service (5 days fish, 10 days coral guarantee) **guarantee x2 if weekly service**
Pay-As-You-Go Service (72h fish/coral guarantee)
Delivery/Drop-Off Service (48h fish/coral guarantee with Test/Acclimation Add-On)
Store Showcase Purchase (24h fish/coral guarantee)

Layout

Name

Phone

Date of Purchase (from your invoice)

Species and quantity (as on invoice - Fish / Invertebrate / Coral)

Specimen Photo Uploads

Click or drag a file to this area to upload.

Death/Issue photo (taken day of incident - required)

Quick check eligibility

Tank safe — Tank is running; temperature stable (72-78) and surface water movement visible; lid/cover/canopy in place for jump-prone species; no tankmate aggression observed.
Order/account eligible — Item is not marked (D/SO - Delicate/Special Order) and invoices are current (no past-due).
I understand coverage limits (one replacement/credit; shipping policy) and that eligibility relies on FishGuys test/video records for all except showcase purchases

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Livestock Care Guide & Warranty Claims

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