Aquarium problems can worsen quickly. FishGuys provides urgent support for fish illness, water-quality problems, leaks, equipment failures, and other situations that may put your livestock or property at risk.
FishGuys Members receive access to after-hours and holiday emergency support, priority response, and discounted emergency rates. Pay-as-you-go clients may receive emergency assistance when availability allows.
Experienced Technicians • Fully Insured • Freshwater, Saltwater & Reef Support
Emergency support may include:
Some problems can be corrected during the first visit. Others may require testing, replacement equipment, treatments, or several follow-up visits to resolve safely.
Call FishGuys and explain what is happening. Photos, videos, water-test results, and equipment information can help us understand the urgency and recommend the safest immediate steps.
Emergency visits, labor, equipment, livestock, treatments, supplies, and replacement parts are billed separately. Members receive discounted emergency rates and priority access under their Membership agreement.
Learn more about FishGuys Membership Plans.
FishGuys has experience with freshwater, saltwater, and reef emergencies involving livestock, equipment, water quality, and aquarium systems.
Our team provides:
When an issue may reasonably be related to our service, we review it promptly and provide an appropriate correction based on the circumstances.
FishGuys Members receive access to after-hours and holiday emergency support. Pay-as-you-go clients may receive emergency assistance when availability allows, but emergency access is not reserved.
Response time and whether phone support or an onsite visit is needed depend on the problem, location, and technician availability.
Emergency access, priority response, and discounted emergency rates are Membership benefits. Emergency labor, visits, equipment, livestock, supplies, and other costs are billed separately unless stated otherwise in the signed agreement.
Call FishGuys and provide photos or videos of the aquarium and equipment. Avoid adding several chemicals or making major changes unless instructed, because aggressive corrections can sometimes make the problem worse.
Call FishGuys as soon as you notice a serious livestock, water-quality, leak, or equipment problem.
