For clients who want more predictable service, locked maintenance pricing, priority access, and added protection when something goes wrong.
For clients who want FishGuys helping detect problems between visits, respond when something goes wrong, and help rebuild after a major aquarium crash.
| Benefit | Pay-As-You-Go |
Members $7.99/mo |
BEST VALUE
Protection $34.99/mo |
|---|---|---|---|
| Recurring aquarium service | ✓ | ✓ | ✓ |
| Locked maintenance pricing | – | ✓ | ✓ |
| Priority scheduling + 2-hour ETA | – | ✓ | ✓ |
| Emergency access + nights & holidays | Limited / Unavailable | ✓ | Highest Priority |
| Emergency / priority visit savings | – | 30% Off | 40% Off |
| Remote Safety Monitoring* | Separate | Member Rate | Included |
| Emergency + Priority Visits* | – | – | 2 Included / Year |
| Aquarium Crash Recovery* | – |
30% Off Recovery Livestock |
2 Complimentary Fish or Coral + Wholesale Recovery Pricing |
| Fish & Coral Guarantee* | 72 Hours |
Extended 5 days fish 7 days coral |
Enhanced 7 days fish 10 days coral |
Membership fees are billed monthly. Routine maintenance and other services are billed separately unless specifically included. Routine maintenance, parts, materials, livestock, travel, extended emergency labor and certain emergency charges are billed separately unless specifically included. Monitoring and emergency coverage are subject to equipment, connectivity, eligibility and Membership terms.
*Aquarium Crash Recovery: If a major livestock event substantially impacts an established, meaningfully stocked aquarium, FishGuys Members may receive Crash Recovery assistance to help rebuild. Standard Members receive 30% off approved recovery livestock, while Protection Members may receive up to 2 complimentary fish and/or coral (up to $200 combined retail value, once per Membership year) plus wholesale recovery pricing on additional approved livestock. Qualifying events are subject to eligibility requirements and FishGuys approval. See FAQ below for details.
Additional Member Benefits: Complimentary service stops and extras, priority loaner equipment when available, Member pricing on select livestock, equipment, and supplies, plus access to the Full + Essentials Rotation Plan → for qualifying aquariums.
Protection Membership includes 24/7 Safety Monitoring service. Standard Members receive preferred rates on Safety, Water, and Apex Monitoring options.
Memberships have a one-year term and are billed monthly. Early cancellation may be permitted under the signed agreement and may include an exit fee. Terms are reviewed before enrollment.
Standard FishGuys Membership provides priority emergency access and 30% off emergency and priority visit rates, but visits are billed separately.
Protection Membership includes one Emergency Response and one Priority Visit per Membership year, with the first hour of labor included on each. See “What’s included with Protection Membership?” below for details.
Yes. Pay-As-You-Go clients can receive recurring aquarium maintenance. Membership adds locked maintenance pricing, priority scheduling, priority emergency access, preferred rates, and additional Member benefits.
Protection Membership includes one Emergency Response and one Priority Visit per Membership year, with the first hour of labor included on each. Additional time, after-hours service, travel, parts/materials, and other applicable charges are billed at Protection Member rates.
Protection also includes 24/7 Safety Monitoring service; required monitoring equipment is sold separately. Water Monitoring and Apex Monitoring & Control are available separately. Safety Monitoring may also be purchased separately without Protection Membership emergency benefits.
Protection Members receive enhanced livestock coverage of 7 days on fish and 10 days on coral. Standard Members receive 5 days on fish and 7 days on coral, while Pay-As-You-Go includes 72-hour coverage.
Aquarium Crash Recovery is intended for major, sudden livestock losses that substantially impact an established, meaningfully stocked aquarium and create a genuine need to rebuild or significantly restock.
To be considered for Crash Recovery, an event must generally involve the sudden loss of at least 3 livestock within a 48-hour period and meet at least one of the following minimum thresholds:
Approximately 50% or more of the aquarium’s established fish population or coral population is lost; or
At least $400 in estimated retail value of fish and/or coral is lost.
Meeting these minimum thresholds does not automatically qualify an event for Crash Recovery. They establish the minimum level at which a loss may be considered. FishGuys determines eligibility based on the overall extent and significance of the loss, the aquarium’s normal stocking level, the circumstances of the event, and whether meaningful restocking or rebuilding is reasonably needed.
Isolated deaths, losses in lightly stocked aquariums, gradual or unrelated losses occurring over time, or losses that do not substantially impact the aquarium may not qualify even when a percentage threshold is technically reached. FishGuys may consider losses occurring over a slightly longer period when they clearly result from the same underlying event.
For approved events, Standard Members receive 30% off eligible recovery livestock. Protection Members may receive up to 2 complimentary replacement fish and/or coral, up to $200 combined retail value, once per Membership year, plus wholesale recovery pricing on additional eligible recovery livestock. The complimentary livestock benefit may be used once during each Membership year and does not accumulate or roll over.
Crash Recovery is intended to help restart and rebuild the aquarium—not reimburse the full value of livestock lost. Additional program terms and eligibility requirements may apply.
Choose FishGuys Membership for more predictable service and preferred rates — or Protection Membership for 24/7 Safety Monitoring, a covered Emergency Response and Priority Visit each year, and our highest level of aquarium protection.
Membership starts at just $7.99/month.
